Terms and Conditions

 

Effective Date: June 2025
Contact Email: support@aadya.live

Welcome to Aadya, a multi-vendor platform that connects users with a wide range of services including food delivery, grocery shopping, medicine, rentals, parcels, and more. By using our app or website, you agree to the following terms and conditions.

1. Acceptance of Terms

By accessing or using the Aadya platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, along with our Privacy Policy.

If you do not agree, please do not use our services.

2. Eligibility

To use the app, you must be:

• At least 18 years old (or have parental/guardian consent)
• Legally able to enter into a binding contract
• Using the app in compliance with all applicable laws and regulations

3. User Account

• You must register an account to place orders.
• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate, complete, and current information during registration.
• You are liable for all activities that occur under your account.

4. Services Offered

Aadya connects customers with vendors and service providers for:

• Restaurant food delivery
• Grocery and medicine delivery
• Parcel & logistics services
• Fresh meat, fish, and vegetables
• Rental services (where applicable)
• Other hyperlocal products and services

Each vendor is responsible for their own inventory, delivery timelines, and pricing.

5. Orders and Payments

• Orders placed through Aadya are confirmed only after successful payment.
• We use secure third-party payment gateways.
• Prices listed on the app include applicable taxes unless stated otherwise.
• Orders once placed may not be modified. Cancellation policies vary per vendor.

6. Delivery & Shipping

• Deliveries are handled by our own logistics or third-party partners.
• Estimated delivery times are provided but not guaranteed.
• Inaccurate addresses, non-availability, or unreachable phone numbers may cause order failure or delay.

Refer to our Shipping Policy for more details.

7. Cancellations & Refunds

• Refunds are applicable only under certain conditions such as non-delivery, order cancellation due to vendor fault, or wrong items delivered.
• Refunds are processed to the original payment method within 7-10 business days.

Refer to our Refund & Cancellation Policy for complete details.

8. Vendor Responsibility

• Vendors are solely responsible for the quality, safety, legality, and labeling of their products.
• Aadya acts only as an intermediary and is not liable for vendor negligence or misrepresentation.

9. Prohibited Activities

You agree not to:

• Use the platform for unlawful purposes
• Attempt to hack, alter, or reverse-engineer the app
• Post false reviews or mislead vendors/customers
• Abuse, harass, or threaten any Aadya staff, vendor, or customer

10. Intellectual Property

• All content, branding, logos, and technology used on the platform are the intellectual property of Aadya or its licensors.
• You may not copy, reuse, or redistribute any part of the platform without permission.

11. Limitation of Liability

Aadya is not liable for:

• Delays in service due to external events (e.g. traffic, weather, strikes)
• Vendor errors, such as wrong item delivery or poor quality
• Any indirect, incidental, or consequential damages

Our total liability shall not exceed the value of the transaction in question.

12. Termination

We reserve the right to suspend or terminate your account at any time, without notice, for violations of these terms or any applicable law.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your Company’s City, e.g., Mumbai/Delhi/etc.].

14. Updates to Terms

We may modify these Terms at any time. Changes will be effective upon posting on the app/website. Your continued use of Aadya signifies acceptance of the updated terms.

15. Contact Us

For questions or complaints, please contact:
📧 support@aadya.live